Terms and Conditions – The Base

Version: 1.0
Date: 07-10-2025
Company: The Base
Address: Weverstraat 5, 4389 TR Ritthem
Chamber of Commerce: 987657890
Email: [email protected]
Website: www.thebaseofficial.com

1. Applicability

These terms and conditions apply to all offers, orders, and agreements concluded via the webshop of The Base between the company and the consumer. By placing an order, the consumer accepts these terms and conditions.

2. Products

The Base offers high-quality clothing and accessories designed with a focus on quality, African heritage, and street luxury. Images on the website are as accurate as possible, but colors may vary slightly due to screen settings or lighting.

3. Ordering and formation of the agreement

The agreement is established once the consumer has completed the order and The Base has confirmed it by email. The Base reserves the right to refuse orders or to apply additional conditions in cases of large quantities or suspected misuse.

4. Prices and payment

All prices are listed in euros and include VAT unless stated otherwise. Payment can be made using the available payment methods on the webshop (such as iDEAL, credit card, Klarna, or PayPal). The Base is entitled to adjust prices. Price changes do not affect orders already placed.

5. Delivery

The Base aims to ship orders within 1–5 business days after receiving payment. If a product is out of stock, the consumer will be notified as soon as possible. Delivery takes place at the address provided by the consumer. The Base is not liable for delays caused by postal or courier services.

6. Returns and right of withdrawal

The consumer has the right to return the order within 14 days of receiving the product without providing a reason (right of withdrawal). During this period, the consumer must handle the product and packaging with care. Returns are only accepted if the product is unused, undamaged, and in its original packaging. Personalized or custom-made products cannot be returned. Return shipping costs are borne by the consumer unless The Base made an error. After receiving and inspecting the return, the purchase amount will be refunded within 14 days via the same payment method.

7. Warranty and quality

The Base guarantees the quality of its products. If a product contains a manufacturing defect, the consumer must report this within 7 days of receipt via email. Normal wear and tear, improper use, or damage caused by poor maintenance are not covered by the warranty.

8. Liability

The Base is not liable for any direct or indirect damage resulting from the use of the products. The total liability of The Base is at all times limited to the purchase amount of the relevant product.

9. Intellectual property

All designs, logos, texts, photos, names, slogans, and other creations of The Base are protected by intellectual property rights. It is not permitted to copy, use, or reproduce any material without written permission from The Base.

10. Complaints procedure

Complaints must be submitted in writing or by email within 7 days of receiving the product. The Base will handle the complaint within 14 days after receipt. If the complaint is not resolved satisfactorily, the consumer may contact the European ODR platform via https://ec.europa.eu/odr.

11. Force majeure

The Base is not liable in the event of force majeure, including disruptions, pandemics, transportation issues, or other circumstances beyond its control.

12. Applicable law

All agreements between The Base and the consumer are governed by Dutch law. Disputes are submitted to the competent court in Amsterdam unless otherwise required by law.

13. Contact details

The Base
Weverstraat 5, 4389 TR Ritthem
Email: [email protected]
Website: www.thebaseofficial.com

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