Returns & Refunds
Thank you for shopping with The Base Legacy. We hope your purchase reflects the identity, pride, and quality we stand for. However, if for any reason you’re not completely satisfied, you may return your item within 14 days of delivery. Returns or refunds can be arranged quickly and easily by contacting us via [email protected]
Return period
You may return your order within 14 days of delivery, no explanation required. Please ensure that your return shipment is initiated within this 14-day window.
Return conditions
To qualify for a return:
- Items must be unworn, unwashed, and in original condition, with all labels and tags attached.
- Shipping costs are non-refundable.
- We do not offer direct exchanges. If you wish to exchange an item, please return your original order for a refund and place a new order using your preferred payment method.
Refund options
Original Payment Method:
Refunds to your original payment method typically take 7–10 business days after your return has been processed.
Damaged or defective items
If you receive a damaged, faulty, or incorrect item, please contact us immediately at [email protected]. Our team will assist you with priority.
Items that cannot be returned
The following items are not eligible for return:
- Items marked as Final Sale
- Items returned outside the 14-day return period
- Any product returned worn, washed, or damaged without prior approval from our support team
Unauthorized returns will be refused and destroyed, as they cannot be restocked.
Return costs
Please note that The Base Legacy is not responsible for covering customs fees, import duties, or taxes on returned packages. You are responsible for all costs associated with sending your return back to us.
Always keep your shipping receipt and track & trace information until your return has been confirmed as delivered to our warehouse. We cannot take responsibility for returns without proof of shipment.
Processing time
We aim to process returns as quickly as possible. Once your return arrives at our warehouse, please allow up to 10 business days for inspection and processing.
You can track when your package reaches our warehouse using your carrier’s tracking information. After processing, you will receive an email confirmation of your refund. Please allow an additional up to 7 days for funds to appear in your account, depending on your bank.
Contact
Questions about your return or refund?
Our support team is here to help [email protected]